Professional Skills Training Courses
for the New Hybrid Workplace

Good writing isn’t just about grammar; it’s about getting results. This webinar will teach you how to boost your professional image by learning the principles of good business writing, resulting in error-free, polished and professional documents.

Empathy is the cornerstone of effective communication – but how can you use it effectively? Join us in this thought-provoking webinar to learn how to foster empathy within your team.

Unleash the transformative power of persuasion, as this webinar equips you with the skills, tools, and mindset to effortlessly influence others. Get ready to foster more collaboration, action, and respect in your writing and communication.

Join Joel Silverstone as he shows us the ways to strengthen your emotional intelligence to better manage stress, build fruitful relationships, and achieve superior results at work.

As a leader or to a colleague, you can create more trust, collaboration and drive with effective feedback that is focused on growth and not criticism.

This webinar shows us that GREAT customer service means understanding how to manage the emotions in the interactions, making the customer feel welcomed and understanding the customer's journey.

Want to avoid wasting time and make the most out of your day? In this webinar, we will explore how to set realistic and SMART goals and how to use the stress caused by time to your own advantage.

Do what AI can't do and master your ability to adapt and pivot. Use your HI (human intelligence) to build emotional awareness, improve your ability to listen for clues and cues, develop cognitive empathy, and ask the questions that Google can't answer.

Participants will take away a simple 4-step approach that can turn tough talk into constructive dialogue. Develop courage and expertise to engage in challenging conversations. Understand what motivates others. Learn how to gain mutually beneficial commitments.

Join us as we discuss the pitfalls of bad communication and the synergy that good communication creates. We will cover written communication methods, such as briefing notes and reports, and oral communication best practices.

It’s time to delegate! Delegation is the single best action you can take to grow your presence as a leader, strengthen your team and manage your busy schedule. Find out how to do so effectively in this engaging and dynamic webinar.

In today’s professional landscape, how we work together is more important than ever. Whether you call them soft skills or professional skills, developing skills such as effectively communicating, listening with intention and displaying empathy are key to your team’s success. Learn more in this informative webinar where we provide an overview of the impact that soft skills can have in your organization.

Use our own framework (LEAD) to lead your team in an ever-changing world. Find out how you can be a leader, not a boss, in this engaging and thought-provoking webinar!

Communication includes what we tell ourselves, and nowhere is our self-talk more important than when coping with change. How can you change the narrative and go from resistance to resilience? Learn how in this engaging webinar.

Organizing training for a group can seem overwhelming, but it doesn't have to be. Find out from our resident experts the ins and outs of organizing training and some helpful insider tips to book training for your government agency!

You want your virtual event to be: Engaging? Collaborative? Outcome-oriented? If you said "YES!", then keep this download nearby. Set yourself and your participants up for success with our three-step approach to mastering virtual facilitation.

Do you want to improve your team through effective feedback? How do you deliver feedback that is focused on growth and does not feel like criticism? Use this simple download for your next feedback session to build more trust, connection and drive with your team members.

You need to convey a lot of information in a short amount of time. How can you make your oral briefing a success? Review this handy download before your next briefing for some quick, actionable tips to elevate your performance.

How can you make your writing more effective? In this infographic, we walk through 6 steps that can make your writing more effective and persuasive, helping you connect with your audience.

Struggling to find more time in your day? Whether you're managing multiple projects, tight deadlines, or a busy schedule, our latest infographic - 10 Time Management Strategies - is for you.

Keep revising and editing distinct from proofreading. If you focus on spelling or commas during revision and editing, you lose attention on the higher-level development and coherence of ideas that make a document clear and effective.

Every workplace is a mix of different personalities. Knowing your personality type, and those of your coworkers, can improve your teamwork and collaboration!

This episode is “Three Ways to Improve Team Communication”. Our host, Joel Silverstone, shares with you the strategies and activities to better understand yours and others’ communication styles and needs.

Can you persuade another without feeling pushy or manipulative? Short answer… YES! In this episode, you’ll uncover easy ways to persuade, whether you’re writing or speaking.

Change can be exciting, stressful or a combination of these heightened emotions. Logically, you understand all this – so why is change difficult to implement? In this episode, you’ll find some ideas that can help with change and relate to the examples of not just dealing with change, but how to build resilience from it.

Are you getting ready to do a presentation soon? You got this - but you would like some more tips and techniques just to feel more confident. In this episode, we’re sharing 12 minutes of our top ten tips to feel ready and confident to not just show up, but to show up as an insightful, engaging and more assured presenter.

Do you have a fear, or feel anxious when it comes to public speaking? You’re not alone - we’re all nervous to speak publicly. In this episode we discuss the tips, techniques and mindset you can use to get past those nerves.

Have you been trying to get your presentation from good to great? You’re not alone. That’s why we created this episode, the combination of technical and soft skills to guide you in bringing out the best in your presentations.

Presentation skills are not easy, but you can get better. It’s a combination of mindset, intention, and the tools to get from good to great, whether you are presenting at a meeting or to hundreds.

Are you using storytelling in business to motivate, inspire or persuade your audience(s)? Are you thinking, “Sure, I’d love to try, but where and how do I start this?” This episode can help!

What if you could feel more confident for your next presentation, meeting, or pressure situation? In this episode, learn ways to have more control over your thoughts, and not vice versa!

Presentation jitters? How can you feel more comfortable and confident when presenting? This episode can help with some tips and techniques to communicate your thoughts in front of an audience from 1 to millions.

Are you getting ready to have a difficult conversation? Dreading it? Nobody enjoys it! 90% of the time, you have normal, routine conversations; however, around 10% of the time is that moment when you or the other person says or does something irrational or is triggered…and we’re in a difficult conversation.

Episode #18 is enlightening! This episode is part of our significant four podcasts series on navigating difficult conversations.

We discuss the reasons why feedback can so often fail and lead to difficult conversations. We also discuss leadership essentials, such as gaining trust by being kind, polite and respectful. These qualities make it a lot easier to give difficult feedback.

Our guest Nicola Van Dam shares some great insights, anecdotes, and tips, such as the questions you should never ask and the go-to questions you should. This episode builds your awareness as to when you can be objective and why it matters to have meaningful and not difficult conversations.

As a leader, communicating in your style means that people will believe and trust you. Does your communication style feel natural? Or are you copying another’s style?

How can we communicate successfully, in meetings, with clients, or with our colleagues? What about if you and your long-time friend decide to start a business together? How do you make that work and what communication skills do you need to be effective and maintain respect?

We would all like to communicate with confidence. To be more influential and impactful in our business interactions. To have impact as a leader on the growth of the people around you. As an HR leader, to be influential as a trusted business partner. How do you do it?

How do you adapt to different communication styles? Cultures? Languages? Do assumptions get in the way? In this episode, Dhimant Patel, a global business leader, shares his insights and experiences in communicating with people from different countries and cultures.

You want to present to and engage your audience, whether it's to one or a thousand people. How do you do it? In this episode, Nancey Watson shares some great principles of presentation skills and communicating.

We all want to feel appreciated and respected. In this episode, Alexa Nick guides us on the foundations to create trust, the effect listening intently has on others and why balancing logic with storytelling matters.

Episode #2 is INSPIRING. What holds you back from writing, from communicating your ideas? Is it fear of judgement? For most of us, that's a definite yes! In this episode, our guest Hannah Tough guides us on how to communicate more effectively.

Boost your career for 2026! Discover the fastest-growing job market skills, blending AI expertise with essential human skills Canadians need.

Coaching vs. Training: Understand the difference between coaching and training. Learn how each can help you reach your learning goals.

Elevate your admin team's performance! Discover why prioritizing training for administrative assistants is crucial for efficiency and success.

Discover why now is the ideal time to create an effective employee training plan. Use our expert tips to develop a successful employee training program!

Transform your writing skills and take your career to the next level. Learn how our expert-led courses can help you communicate with confidence and clarity.

Boost productivity and employee satisfaction by addressing common workplace challenges. Discover how training can help.

Public or private training: which is right for you? Learn how to choose the best option for your team's needs.

Maximize your summer by making a smart training strategy! Start September with a strategic training plan for your team.

Discover the importance of a well-crafted employee training plan and learn how to develop effective employee training programs with our helpful advice.

Discover essential questions to ask your training provider! Elevate your learning experience with informed decisions. Read more now!

Learn the top six mistakes to steer clear of when organizing your training! Elevate your approach for successful and effective learning strategies now.

Unlock greatness in your role! Explore tips and strategies to excel professionally and achieve true success in your career.

Discover the latest HR trends! Learn how strategic training impacts workforce development in today's evolving business landscape.

Elevate remote teams! Discover why professional skills training is vital for empowering and enhancing performance in remote employees.

Smooth transitions matter! Explore training strategies to navigate workplace transitions effectively for sustained productivity and success.

Accelerate your growth! Explore our updated professional skills courses designed to fast-track your development. Elevate your career today!

Optimize training outcomes! Explore the ultimate guide packed with tips and strategies to maximize your learning and achieve superior results.

Prepare for success! Discover essential tips and strategies for training organizers to ensure a smooth and effective training session.