Upcoming Webinars

Welcome to our Upcoming FREE Webinars. Please register for any of the upcoming sessions.
Click the Previous Webinars image link on the sidebar below to see the previous sessions that are available for you to watch and re-watch at your convenience on our YouTube channel.
Search Webinars:
  • October 14, 2021
    12:00 pm to 1:00 pm ET

Tough Conversations Don’t Get Easier. But YOU Can Get Better!

A Webinar on Navigating Challenging Conversations

Presented by Joel Silverstone

What is covered in this webinar?

Discover how to build your:
  • Clarity
  • Courage
  • Confidence with challenging conversations

Why should I register?

Having the skills and confidence to navigate challenging conversations is an essential part of leadership. Build clarity, courage and develop emotional awareness for the right framework to have confidence with challenging conversations.  Participants will take away a simple 4-step approach that can turn tough talk into constructive dialogue.  Develop courage and expertise to engage in challenging conversations. Understand what motivates others.  Learn how to gain mutually beneficial commitments.
October 14th, 2021 (12pm to 1pm) ET


  • November 17, 2021
    12:00 pm to 1:00 pm ET

The Definitive Guide to Your Microsoft Applications

Hosted by Joy Neuhold
Presented by Christine Irons

What is covered in this webinar?

  • Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • OneNote
  • Visio
  • Project
  • Teams
  • OneDrive
  • SharePoint

Why should I register?

With so many Microsoft applications to choose from, it’s difficult to figure out which one to use for each of your projects. Each application has a specific purpose, but there is also a lot of overlap, or grey area, between the applications. Join us for this webinar as we dive into all of your Microsoft applications, where we’ll give you an overview and idea of best use for each application.
November 17th, 2021 (12pm to 1pm) EDT


  • December 7, 2021
    12:00 pm to 1:00 pm ET

The Five Things Every SharePoint User Should Know

Hosted by Kayla Kourounis
Guest Presenter: Robin Solonenko

What is covered in this webinar?

  • What is SharePoint?
  • How to use Document Libraries
  • Calendar - Custom Columns and Views
  • Creating and Deploying Surveys

Why should I register?

This webinar covers not only the top questions we are asked about SharePoint, but also the topics that all SharePoint users should know. We’ll discuss the evolution of SharePoint, including Classic (Server) version versus Modern (Cloud) version. We will delve into the most asked about item in SharePoint - Document Libraries. Learn about version control, custom columns, and subfolders, as well as how to create views and even how to assign to buttons. We will then go into calendars. Finally, did you know you can create and deploy surveys through SharePoint? You’ll learn how in this webinar. Join our host Kayla Kourounis and guest presenter Robin Solonenko as we dive into how you can best use SharePoint.
December 7th, 2021 (12pm to 1pm) EDT


  • January 20, 2022
    12:00 pm to 1:00 pm ET

What AI Can’t Do, HI (Human Intelligence) Can

Presented by Joel Silverstone

What is covered in this webinar?

  • Explore Human Intelligence strategies to collaborate and maintain mutual respect.
  • Develop four steps to effective communication skills to connect and engage.
  • 'Hollywood Tips’ to have those courageous conversations.

Why should I register?

Do what AI can't do and master your ability to adapt and pivot. Use your HI (human intelligence) to build emotional awareness, improve your ability to listen for clues and cues, develop cognitive empathy and ask the questions that Google can't answer. This creates meaningful collaboration and genuine connection. AI can’t deepen the relationship or understand the nuances of a question or a statement. Humans can and we can be better. If you want to influence change and shift behaviors - this starts with your HI.
January 20th, 2022 (12pm to 1pm) EDT


  • February 7, 2022
    12:00 pm to 1:00 pm ET

Storytelling with Style: How You Should Be Using Microsoft PowerPoint

Hosted by Christine Irons
Guest Presenter: Salma Burney

What is covered in this webinar?

  • Storytelling through PowerPoint
  • The importance of using images
  • Rule of threes
  • Connecting and engaging with your audience
  • Tips, tricks and takeaways on how to best use PowerPoint

Why should I register?

Microsoft PowerPoint is the most widely used presentation software worldwide. From small meetings to international events, PowerPoint presentations have guided us through. We’ve all sat through many PowerPoint presentations and can feel when a presentation has grabbed our attention and, of course, when it has proved to distract us entirely. This webinar covers how you can leverage Microsoft PowerPoint to be the foundation of a strong presentation. We will cover the need to tell a story through your presentation. You will learn the importance of strong imagery over blocks of text. We will delve into the Rule of Threes and how you can connect and engage with your audience. Lastly, as with all our webinars, we will leave you with tips, tricks and takeaways on how to best use PowerPoint. Join Salma Burney as she shows us how you can create high impact presentations that will both grab and hold the attention of your audience.
February 7th, 2022 (12pm to 1pm) ET


  • March 15, 2022
    12:00 pm to 1:00 pm ET

Suite Success: Top Software Programs to Maximize Your Workday

Hosted by Christine Irons
Guest Presenter: Salma Burney

What is covered in this webinar?

  • The different software available for cloud storage, email, surveys, and task management
  • Why you would use Dropbox, Google Drive, OneDrive or SharePoint
  • Choosing the right survey tool for your audience (Microsoft Forms, SurveyMonkey or Google Forms)
  • The difference between Outlook, Outlook Online and Gmail
  • Staying organized with Planner, Trello or Asana

Why should I register?

Whether you’re sending emails, drafting surveys, trying to keep organized or looking at file storage, the sheer number of programs available can be overwhelming. In our increasingly virtual world, you may find yourself in a situation where a client asks if you use a program in your day-to-day work that you may not be familiar with. Or, after frustration with one program, you may wonder if there’s something that would be a better fit. This webinar will cover many of the different options out there for file storage, email, surveys and task management. You will learn why you may choose to use one over the other and how you can leverage the Microsoft and Google suites for efficiency and productivity.   Join Salma Burney as she shares the common software programs used in business and where they might be an excellent fit for your work.
March 15th, 2022 (12pm to 1pm) ET


  • April 12, 2022
    12:00 pm to 1:00 pm ET

Effective Time Management – Take the Stress Out

Presented by Joel Silverstone

What is covered in this webinar?

  • How to set realistic and rewarding goals
  • Uncover what’s getting in your way
  • Pitfalls and distractions to avoid while prioritizing
  • Leverage the stress of time for your benefit

    Why should I register?

    When you think of time management, do you feel overwhelmed? Do you want to increase your effectiveness and feel more in control? Even when pressures are high, and time seems tight? In this webinar we will explore how to set realistic and SMART goals. We will examine the many pitfalls to avoid while managing your time. We’ll also show you how to use the stress caused by time to your own advantage. Join Joel Silverstone as he shows us how to break the cycle of stress through great time management skills and the behaviours to get you there.
    April 12th, 2022 (12pm to 1pm) ET


    • June 16, 2022
      12:00 pm to 1:00 pm ET

    Consistency, Compassion and Communication

    The Keys to Great Customer Service

    Presented by Joel Silverstone

    What is covered in this webinar?

    Discover what makes great service by:
    • Understanding how to use the customer’s journey
    • Creating consistent and better interactions
    • Communicating with confidence to create positive experiences

    Why should I register?

    We are all in the service business. We deliver products and outcomes designed to meet consumer needs and are judged on the experience we provide along the way. In this webinar, deepen your expertise on delivering great customer service where expectations are always evolving. Customers want consistent interactions and an attempt at resolution that acknowledges their journey before offering fixes. Join Joel Silverstone as he shows us that GREAT customer service means understanding how to manage the emotions in the interactions, making the customer feel welcomed and understanding the customers’ journey.
    June 16th, 2022 (12pm to 1pm) ET