Training With Confidence: Virtual Training and Other Options During COVID-19

At JN Software & CompuEase, we are saddened to hear about the continued spread of coronavirus (COVID-19) and send our best wishes to all those affected.  We are committed to providing learning opportunities in a safe and healthy environment and have a number of measures in place to meet this objective.

Public Classes

Enhanced Sanitation Procedures: Our public lab in Ottawa is equipped with a hand washing station in suite 902 and we are working to increase hand sanitizer stations throughout.  We have deployed disposable gloves and disinfectant wipes/spray for our trainers to disinfect hard surfaces such as the keyboards, mice, desks and chairs.  When the class size allows it, our trainers have been instructed to spread students out so that there is an empty space on each side.

Trainer Travel Histories: We are in constant communication with our trainers regarding their work and travel histories.  Any trainer that has visited or been in contact with family members that have visited high risk countries are being instructed to abstain from on-site or public training until the recommended quarantine period has passed.

Virtual Online Training: Our public classes can be attended virtually at no additional charge.  We will happily set this up for you – please contact us as soon as possible if you would like to explore that option so we can set you up to attend training on your own computer at home. If you’re in Ottawa or Quebec, call CompuEase at 613-235-6161 or email us. If you’re anywhere else in Canada, call JN Software at 416-264-6247 or email us. We have been delivering training using this format for years now and are confident that you will experience the same level of high-quality, informative and engaging training that you have come to expect.

No Fear Booking Policies: We also have a “Learn or Come Back Free” policy which allows anyone who must cancel their registration for a class within the 10 business day cancellation period to reschedule that public class to a future date at any point within the next year without additional charge.

Private Classes

Virtual Online Training: If you or your staff have been directed to work from home, we can provide your training virtually with a live trainer via the students’ computers at home at no extra cost. Please let us know as soon as possible and we would be more than happy to make those arrangements.

No Fear Booking Policy: Our current policy requires 10 business days’ notice to cancel a private class.  However, given these times, we want you to book with confidence that you may cancel should circumstances outside of your control intervene.

If the government or your organization issues an official directive within 10 days of your training date that would prevent you from attending training, and virtual delivery is not a suitable alternative or you would like to reschedule to a later date, we are glad to waive any fees for that class and make those arrangements, regardless of whether or not it is outside our usual notice period.

We are more than happy to answer any questions you have and address any concerns that you are facing. Contact us today – if you’re in Ottawa or Quebec, call CompuEase at 613-235-6161 or email us. If you’re anywhere else in Canada, call JN Software at 416-264-6247 or email us.

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